Customer Service Comments: 01/30/26 - 9M completed - moved in cal for 12M - price reduction from $37,990 to $34,000 - sent email confirmation - client keeps saying points can convert to multiple things : cruises, etc. - AM
01/29/26 - 9 Months update; Lm & sent an email. - Mega
𐙚 1/2/26-9m: called twice, Lvm to call back & sent to email- CP
10/7/25 Called per Jeff, phone just rings. Jose
10/7/25 - 6 month live call completed / sch for 9 month / customer continues to want to speak with Jeff - passed message to Jeff - AM
9/29/25 - 6 month LVM - sent contact info via email - AM
𐙚 7/18/25- (3 MONTH): Lvm to call back & sent to email- CP
07/07/25- Call client LVM sent email with contact info.-JM
5/2/25--client emailed back..passing to jeff.rh
Hello dear RCMS,
Thanks for your quick response and will help me to speak with your Sales Manager Mr. Jeff soon.
I spoke with Mr. Jose or Hose today; this was very hard for me to discuss and get clarification from him on my contract.
He started talking in between couple of times , even when my questions were not complete.
Please do me favor to arrange my discussion with Jeff at earliest possible.
Best Regards
Maqbool Raja
Cell: 443-756-4361
5/2/25 I did speak to this client and answered the question on if he gets his money back if he sells it on his own. He wanted to see on our website exactly where Jeff has been presenting it, I explained he can see the the different events but he is adamant on speaking to Jeff saying why is it impossible to speak to him. I told him I would have Jeff call him. Jose
𐙚 5/2/25-Email Back: Hello RCS customer Services
I am your client Maqbool Raja, I have left two messages 2 weeks ago with you that your Manager Jeff who managed resale contract with me to call me.
But I did not received any response from yet. Please forward this email to him and my message that I have to discuss some important thing with him urgently about my contract. He should call me ASAP.
I passed it to Jose since jeff told me to pass all clients that is determined to speak with him to Jose,
i did reply saying thank you for being patient and we will contact him when we can-cp
𐙚 4/29/25- (1 MONTH): checking the line of communication because we have a boost of view since the 1st official prestation, he is yapping about wanting to speak to jeff with a phone call -cp
4/21/25--Called client back from mssg slip, he was called by Jason but did want to speak w/ Jeff told him he is at a live convention as we speak, but I will notate that he wants to speak with him & let him know his property is being promoted at a lot of major events for April--TF
Contract states that one-time non-recurring marketing is $ 2,990.00 but client only paid 700.00 and Mr. Jeff told him when his property get sold client will have to pay an add 800.00
3/31/25-New contract Signed On: March 29, 2025
3/27/25-ver-rg
c#14983
